Refund and Returns Policy for XBlissHub

At XBlissHub, we prioritize your satisfaction and privacy. Our goal is to ensure that you are completely happy with your purchase. If you encounter any issues with your order, our Refund and Returns Policy is here to assist you.

Returns

Due to the intimate nature of our products, we have strict guidelines to maintain hygiene and safety standards. Please review our return policy carefully:

  1. Eligibility for Returns
    • Products must be unopened, unused, and in their original packaging.
    • Items must be returned within 20 business days of the refund request date.
    • Any items marked as non-returnable on the product page are not eligible for returns.
  2. Non-Returnable Items
    • Opened or used items.
    • Items without original packaging or accessories.
    • Personal care products, lubricants, and consumables.
    • Gift cards and promotional items.

Refunds

  1. Eligibility for Refunds
    • Refunds are issued for defective or damaged items.
    • Refunds are issued for items returned in accordance with our return policy.
  2. Process for Refunds
    • Contact our customer service team at contact@xblisshub.com to initiate a return. Provide your order number, the reason for the return, and any relevant photos if the item is defective or damaged.
    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchanges

  1. Eligibility for Exchanges
    • Exchanges are only available for defective or damaged items.
    • Exchanges must be requested within 30 days of the purchase date.
  2. Process for Exchanges
    • Contact our customer service team at contact@xblisshub.com to request an exchange. Provide your order number, details of the issue, and any relevant photos.
    • If your exchange is approved, we will send you a replacement item at no additional cost.

Shipping Returns

  1. Shipping Costs
    • Customers are responsible for paying their own shipping costs for returning items unless the item is defective or damaged.
    • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  2. Return Address
    • Our customer service team will provide the return address once your return request is approved. Please do not send your purchase back without contacting us first.

Privacy and Confidentiality

We understand the sensitive nature of our products and ensure that all returns are handled with the utmost confidentiality. Your privacy is our top priority.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

Thank you for shopping with XBlissHub. We appreciate your business and are here to ensure your complete satisfaction.

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